Welcome to Suverta.

These Terms of Service explain the rules that apply when you visit suverta.com, purchase from us, contact us, or use any services, content, tools, features, or products offered through our website.

Throughout these Terms, “Suverta,” “we,” “us,” and “our” refer to Suverta. By accessing suverta.com or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies referenced on our website.

If you do not agree to these Terms, you should not use suverta.com or purchase from us.

1. Our Store

suverta.com is operated by Suverta and powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Any purchase you make through suverta.com is made directly with Suverta. Shopify is not responsible for the products you purchase from us, your use of those products, or any issue arising from a transaction between you and Suverta.

2. Eligibility

By using suverta.com, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our website or products for any illegal, unauthorized, harmful, or unsafe purpose.

3. Account Information

You may be asked to provide certain information when placing an order, creating an account, contacting support, or using features on suverta.com.

You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your account login details secure and for all activity that occurs under your account.

We reserve the right to suspend, restrict, or terminate access to your account if we believe you have violated these Terms or used our services improperly.

4. Our Products

We make reasonable efforts to display product descriptions, images, features, colors, and details accurately. However, product appearance may vary depending on your device, screen settings, lighting, packaging updates, or manufacturing improvements.

We may update, modify, discontinue, or limit the availability of any product at any time without notice.

All products are subject to availability. We reserve the right to limit quantities, refuse sales, or cancel orders at our discretion where permitted by law.

5. Wellness & Safety Disclaimer

Suverta products are intended for personal use and supportive purposes only.

Our products are designed to support general wellness, comfort, mobility, recovery routines, or everyday personal care, depending on the specific product. They are not intended to replace professional medical advice, diagnosis, treatment, rehabilitation, or care.

Information on suverta.com is provided for general informational purposes only. Product descriptions, guides, images, reviews, or marketing materials should not be interpreted as medical advice or as a guarantee of specific results.

If you have a medical condition, use an implanted medical device, are pregnant, recently had surgery, or are unsure whether a product is suitable for you, we recommend consulting a qualified healthcare professional before use.

Always use Suverta products according to the instructions provided. Stop using the product and seek appropriate advice if you experience unusual discomfort, irritation, pain, or an unexpected reaction.

6. Use as Directed

You agree to use Suverta products only as instructed and only for their intended purpose.

You should carefully read and follow any instructions, warnings, product manuals, packaging information, and safety guidance provided with the product or on our website.

Suverta is not responsible for injury, loss, irritation, damage, or poor results caused by misuse, unsafe use, ignoring instructions, using the product on unsafe body areas, modifying the product, using incompatible accessories, or using the product in a way that is not recommended.

7. Results May Vary

Results from Suverta products may vary from person to person.

We do not guarantee that every customer will experience the same results, benefits, sensations, improvements, or outcomes. Individual results may depend on factors such as body type, consistency of use, sensitivity, health condition, correct placement, and personal response.

Customer reviews, testimonials, product images, demonstrations, or marketing statements represent individual experiences and do not guarantee that you will achieve the same results.

8. Orders

When you place an order on suverta.com, you are making an offer to purchase the selected product.

Your order is not accepted until we confirm acceptance and process the payment. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory issues, payment problems, shipping restrictions, or misuse of promotions.

If we cancel or modify your order, we will attempt to notify you using the email address, phone number, billing address, or shipping address provided at checkout.

You agree that purchases made through suverta.com are for personal or household use only and not for resale, export, or commercial distribution without our written permission.

9. Prices, Taxes & Billing

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged for your order will be the price shown at checkout at the time you place your order, unless there is an obvious error.

Unless stated otherwise, prices do not include shipping fees, taxes, customs duties, import fees, clearance charges, or other charges that may apply depending on your location.

You agree to provide accurate and complete billing, payment, shipping, and contact information. You also confirm that you are authorized to use the payment method provided.

10. Payment

Payments on suverta.com are processed through secure third-party payment providers.

We do not directly store your full payment card number or security code on our own systems. Payment providers may process your payment information according to their own privacy and security practices.

If your payment is declined, incomplete, reversed, flagged, or suspected to be fraudulent, we may cancel or delay your order.

11. Shipping & Delivery

Delivery times shown on suverta.com are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, failed delivery attempts, weather, holidays, local disruptions, or events outside our control.

Once an order is transferred to the carrier, delivery is handled by the shipping carrier. If tracking shows that an order has been delivered, but you believe there is a delivery issue, you should contact the shipping carrier first. You may also contact us and we will do our best to assist.

Customs duties, import taxes, clearance charges, or local delivery fees may be the customer’s responsibility unless otherwise stated.

12. Returns, Refunds & Guarantees

Purchases from Suverta are subject to our Refund & Return Policy.

Any money-back guarantee, return promise, exchange, refund, replacement, or store credit is subject to the conditions, exclusions, inspection process, and time limits stated in our Refund & Return Policy.

We reserve the right to refuse returns or refunds that do not comply with our Refund & Return Policy, including unauthorized returns, incomplete returns, used or opened hygiene accessories where not eligible, or items damaged through misuse.

13. Product Information & Website Content

We try to keep information on suverta.com accurate and updated, but errors, inaccuracies, or omissions may occur.

Information may relate to product descriptions, pricing, promotions, shipping costs, delivery times, availability, images, or product features.

We reserve the right to correct errors, update information, cancel orders, or modify content at any time without prior notice, including after an order has been submitted, where permitted by law.

14. Intellectual Property

All content on suverta.com, including text, graphics, logos, images, videos, product names, designs, icons, page layouts, and other materials, is owned by Suverta or licensed to us.

You may use suverta.com for personal, non-commercial purposes only.

You may not copy, reproduce, modify, distribute, display, sell, resell, exploit, scrape, or use any part of our website, branding, content, or products without our prior written permission.

15. Feedback, Reviews & Submissions

If you submit reviews, comments, photos, videos, feedback, suggestions, ideas, or other materials to us, you grant Suverta a worldwide, royalty-free, perpetual, sublicensable right to use, reproduce, edit, publish, translate, distribute, display, and promote that content for business, marketing, product improvement, and commercial purposes.

You confirm that any content you submit is accurate, lawful, does not violate the rights of others, and does not contain harmful, abusive, misleading, defamatory, obscene, or illegal material.

We may monitor, edit, reject, or remove submitted content at our discretion.

16. Third-Party Tools & Links

suverta.com may include third-party tools, apps, payment options, embedded features, links, or services.

We do not control and are not responsible for third-party websites, tools, policies, services, content, accuracy, security, or practices.

If you access third-party websites or tools, you do so at your own risk and should review their terms and privacy policies before using them.

17. Privacy

Your submission of personal information through suverta.com is governed by our Privacy Policy.

Because our store is powered by Shopify and may use other third-party service providers, certain personal information may also be processed by Shopify, payment providers, shipping partners, marketing platforms, analytics providers, and other service providers as described in our Privacy Policy.

18. Prohibited Uses

You may not use suverta.com, our products, or our services:

• for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose
  
• to violate any law, regulation, or third-party right
  
• to infringe our intellectual property or the intellectual property of others
  
• to submit false, misleading, or inaccurate information
  
• to harass, abuse, threaten, defame, discriminate against, or harm others
  
• to upload or transmit viruses, malware, or harmful code
  
• to spam, phish, scrape, crawl, hack, or interfere with our website
  
• to collect or track the personal information of others
  
• to bypass security features or interfere with website functionality
  
• to resell, export, or commercially distribute products without permission
  
• to misuse promotions, discounts, chargebacks, refunds, or return policies

We reserve the right to suspend or terminate your access to our services if you violate these Terms.

19. Disclaimer of Warranties

suverta.com and all products and services offered through it are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, uninterrupted access, error-free operation, or that any product will meet your expectations.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

20. Limitation of Liability

To the fullest extent permitted by law, Suverta and our owners, directors, employees, affiliates, partners, suppliers, service providers, contractors, and licensors shall not be liable for any indirect, incidental, special, punitive, consequential, or similar damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, personal misuse, or damages arising from your use of suverta.com or products purchased through it.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including liability for fraud, intentional misconduct, or consumer rights that cannot be waived.

21. Indemnification

You agree to indemnify, defend, and hold harmless Suverta and our affiliates, partners, officers, directors, employees, contractors, service providers, suppliers, and licensors from any claim, demand, loss, damage, liability, or expense, including reasonable legal fees, arising from:

• your breach of these Terms
  
• your misuse of suverta.com or our products
  
• your violation of any law or third-party right
• your content, feedback, reviews, or submissions
  
• your fraudulent, abusive, unsafe, or unauthorized conduct

22. Termination

We may suspend, restrict, or terminate your access to suverta.com or our services at any time if we believe you have violated these Terms or used our website, products, or services improperly.

Any obligations or liabilities incurred before termination will survive termination.

Sections relating to intellectual property, feedback, privacy, disclaimers, limitation of liability, indemnification, governing law, and any provisions that by their nature should survive will continue to apply after termination.

23. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed where necessary. The remaining provisions will remain valid and enforceable.

24. Waiver

If we do not enforce any part of these Terms, this does not mean we waive our right to enforce it later.

Any waiver must be made in writing to be effective.

25. Assignment

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms, or our rights and obligations, without your consent where permitted by law, including in connection with a merger, acquisition, restructuring, sale of assets, or business transfer.

26. Governing Law

These Terms of Service and any separate agreements relating to our services shall be governed by the laws of the jurisdiction where Suverta is legally registered, unless mandatory consumer protection laws in your country provide otherwise.

If you operate Suverta through a specific company or country, this section should be updated with the correct legal entity and governing jurisdiction.

27. Changes to These Terms

We may update, change, or replace any part of these Terms from time to time.

The most current version will always be available on this page. If required by law, we will provide additional notice of material changes.

Your continued use of suverta.com after changes are posted means you accept the updated Terms.

28. Accessibility

We aim to make suverta.com accessible and usable for all customers.

If you have difficulty accessing any part of our website, policies, or customer support information, please contact us at support@suverta.com and we will do our best to assist.

29. Contact Information

Questions about the Terms of Service should be sent to us at support@suverta.com.

Khabur Trading
Gerritsstraat 70, 7981 BV Diever, Netherlands
KVK: 42095538 | VAT: NL005491911B97